Our Return & Refund Policy
All Sales are Final / Unlikely Circumstances
Art and More mainly market and sell carefully selected and certified artworks at well established art fairs, normally exhibited during 3-5 days in a well- defined time space and location. We want our customers to be satisfied, however it is up to the customer to do his/her pre-purchase analysis/evaluation thoroughly regarding the artworks suitability, documentation and condition before making the purchase.
In general we encourage our customers to take possession of their purchased artwork at point of sales or as soon as we have received full payment or as there after per agreed. We will and can only take responsibility of the customer´s artwork up and until the pre-agreed pick-up time and place.
We only accept return and refunds if the artwork would be found incorrect or faulty upon the customer´s actual receiving it. The customer must send a claim notice to Art and More via email within 24 hours after receiving the artwork. No claim thereafter will be accepted.
If the artwork for any reason would be found incorrect or faulty from what was documented at point of sales, Art and More needs a thorough understanding of what the claim concerns before anything should be done, returned or shipped back to us etc. In the unlikely event of incorrect or faulty artwork we require the customer to send us an email about the claim and a copy of the payment receipt; explaining the issue with supporting documentation (through photo and or other relevant means). Upon receiving the claim and relevant documentation supporting the claim we will get back to the customer with a reply and instructions for a next step within 7 working days.
If a claim is found acceptable we will first try to replace the incorrect or faulty artwork, if this not possible then any refund transactions will only be made through exactly the same payment method as was used when the purchase was made. Any damage the customer has made to the artwork will be either be a reason for not accepting the return/refunds or if it is considered only a minor damage then an amount equal to repair it will be deducted from the amount paid for the artwork.
If the artwork has been accepted for return. The customer must ensure that the artwork is securely packaged for return shipping. There are no returns on special orders or orders shipped international. We will not accept returned items from customers that have been damaged in transit to Art and More due to insufficient packaging. If this would be the case, the item will be returned to the customer at the customer’s expense.
We are happy to assists our customers to additional services such as re-framing arrangements, packaging & shipping, export-handling etc of the purchased artwork from us at the Art Fair. However, it is the customers responsibility to pay for these additional third party services as well as obtaining sufficient insurance for the artwork after being delivered from us at the fair to any agreed third party service company. Art and More will never take any responsibility for lost, stolen or damaged artwork when handed over to the third party as per agreed with the customer.
Any other additional services as part of our support/assist to the customer but not part of our own undertaking and not paid through Art and More will never be part of any refunds, no matter the claim reason.
We take the utmost care in recommending reliable and professional service companies and carriers. Nevertheless, the customer must examine the goods carefully on delivery/ arrival and before signing for them.
Acceptance of any returns outside of the agreed terms and delivery dates will only be at the sole discretion of the Managing Director of Art and More AB / sometimes sub-branded Art and More Gallery.
Art and More AB